Orders $99 and up qualify for Free Shipping. Most orders are shipped within 24-48 hours of purchase. Typical ship time is between 3-5 business days. Please understand that fulfillment time and delivery dates and times cannot be guaranteed due to unforeseen circumstances including but not limited to weather, busy holidays, natural disasters, etc.
Dr. Smoke Shop accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid order number.
Shipping charges are non refundable.
In order to return an item, you will have the option of using a Dr. Smoke Shop provided, prepaid shipping label (the cost of the postage will be subtracted from your refund) or shipping the item back using your own label.
In the unlikely event you receive a damaged or defective item, Dr. Smoke Shop will replace it at no cost. Notify our shop within 72 hours of delivery with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest.
Don't throw anything away until you speak with a rep; we might need the package back! In the event you're asked to ship a package back, we will always provide a prepaid return shipping label.